Shipping policy
Free Shipping Thresholds
- US & Canada: Free shipping on orders over $49 USD
- International: Free shipping on orders over $89 USD
Shipping Methods and Delivery Times
Domestic Shipping (United States only)
1. Economy Shipping
- Delivery Time: 4-8 business days
- Most economical option
- Tracking number provided
2. Standard Shipping
- Delivery Time: 2-5 business days
- Faster delivery option
- Tracking number provided
International Shipping
Standard International Shipping
- Delivery Time: 10-30 business days
- Available to most countries worldwide
- Tracking number provided
- Potential customs fees are responsibility of the customer
Shipping Rates
USA and Canada Shipping Rates
- Orders under $49 USD will incur shipping fees
- Exact rates depend on package weight and dimensions
- Shipping rates calculated at checkout
International Shipping Rates
- Orders under $89 USD will incur international shipping fees
- Rates vary by destination country and package specifications
- Shipping rates calculated at checkout
Shipping Restrictions
- We cannot ship to P.O. Boxes for international orders
- Some countries may have additional import restrictions
- Customers are responsible for ensuring compliance with local import regulations
Order Processing
- Orders are typically processed within 1-2 business days
- Processing time may be longer during peak seasons or promotional periods
- Customers will receive a confirmation email with tracking information once the order is shipped
Tracking and Delivery
- Tracking information is sent via email upon shipment
- Customers can track their packages using the provided tracking number
- We are not responsible for delays caused by customs, weather, or other external factors
Contact Information
For any shipping-related questions or concerns, please contact our customer service: support@novasoul.store
Policy Updates
- This shipping policy is subject to change without prior notice
- The most current version will always be available on our website